Privacy Policy.
Last updated: March 2026
Introduction
This Privacy Policy describes how Kapten SAS ("Kapten", "we", "us", or "our") collects, uses, and protects your personal information when you use our website at kapten.io and our cloud infrastructure platform (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.
Information we collect
We collect information that you provide directly to us, as well as information collected automatically when you use our Services.
Information you provide
- Account information: When you create an account, we collect your name, email address, and company name.
- Payment information: If you subscribe to a paid plan, we collect billing details through our payment processor. We do not store credit card numbers directly.
- Cloud credentials: To provision infrastructure on your behalf, we require cloud provider credentials. These are encrypted at rest and used only to manage your resources.
- Communications: When you contact us for support or other inquiries, we collect the content of those communications.
Information collected automatically
- Usage data: We collect information about how you interact with our Services, including pages visited, features used, and actions taken.
- Device information: We collect device type, operating system, browser type, and IP address.
- Log data: Our servers automatically record information including your IP address, browser type, referring/exit pages, and timestamps.
How we use your information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Provision and manage cloud infrastructure on your behalf
- Process transactions and send related information
- Send technical notices, updates, security alerts, and administrative messages
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
Data storage and security
Your data is stored on servers located within the European Union. We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Regular backups and disaster recovery procedures
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Data sharing and disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, analytics, and customer support.
- Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete personal information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to our processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at privacy@kapten.io. We will respond to your request within 30 days.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this page periodically for any changes.
Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@kapten.io
- Kapten SAS, Paris, France